1. I have a spillage on my carpet, is there anything I can try before calling in a professional?

Yes. You could try some DIY techniques before you call a professional. However, in our opinion it is always better to get a professional to clean your carpets to avoid any possible damage.

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2. Is there a risk of shrinkage?

If a carpet is placed properly, it is very rare that the cleaning process will cause it to shrink. Our Professionals at Classique Chemdry are advised to carry out a full inspection prior to any cleaning and test for potential problems such as shrinkage.

3. I think I can clean my soft furnishings myself, is this recommended?

It is highly recommended that a professional cleaner is used. There are many items available to the public that are advertised for carpet and upholstery cleaning. However, along with these come many risks and the potential of causing irreversible damage. Classique Chemdry professionals have the correct training and knowledge, along with access to professional products, to ensure that a correct and safe job is carried out and the best possible results are achieved.

4. In Water Damage Restoration – how does the work?


5. Will I get a mold after water damage restoration?

This is a very big concern and we at Classique Chemdry have spent a lot of time and money on education and equipment to become qualified in water damage restoration.  In most cases if the drying process can be started fairly quickly, you generally do not need to be concerned with mold.

6. What is the difference between Classique Chemdry and a Contractor? 

We have spent a lot on specialized coaching and equipment, dealing exclusively with water damage.  Our main purpose is to reduce the impact on your day to day living.   If you hire a general contractor, often they do not know the concept of saving verses replacing.

7. How do I remove a stain or a Spot?

Our suggested cleaning method is the use of a gentle liquid dishwashing detergent with adequate quantity of water to wash out the stain out of the carpet. After each application of the detergent and water, be sure to blot any surplus moisture with a clean white cloth. Always blot from the outermost part of the stain, moving slowly towards the middle to prevent spreading. On more difficult stains or larger areas, call Classique Chemdry for professional help.

8. Can stains be removed no matter how long they are left on?

You will at all times want to get rid of the stain as soon as possible. Of course, it depends on what type of stain it is as to whether it can be removed after a certain time has gone. Constant attempts at stain removal and/or looking for assistance of a carpet cleaning professional may be essential in certain circumstances.

9. Are there deodorizers for use after cleaning stain/odor from carpet?

Yes. Check with a professional cleaner for recommendations on expert deodorizing products. Or else we advise a mix of two tablespoons white distilled vinegar to 4 cups of water.

10. Will cleaning remove dust mites?

Dust mites survive on dead skin and need humid damp surroundings to survive. We can find them in bed covers, but not normally in carpet that is frequently vacuumed. While cleaning carpets may cause a temporary decrease in dust mites, if the conditions are right the mites will return. Clean air, regular vacuuming, and removal of the food source will decrease dust mites to satisfactory levels. It is extensively accepted that the allergic reaction is caused by dust mite excrement. 

11. What’s in pet urine & why does it stain carpet? 

Urine is composed of quite a lot of waste products of metabolism such – urea, creatine, cholesterol and uric acid. Another factor called urochrome causes urine to have the yellow color. The precise make up depends on the animal’s diet, health, age, etc. Urine is released from the body as an acid, but immediately begins to be broken down into ammonia and carbon dioxide. Ammonia is extremely alkaline and can harm dyes and create permanent color loss. So what appears to be a urine stain may actually be color loss that cannot be corrected with cleaning.

12. Why should urine stains be treated as soon as possible?

Besides the obvious health and hygienic issues left un-attended, it is tricky to remove urine stains. As time passes and as the urine remains in your carpet, it becomes extremely alkaline. This can remove the color out of primary carpet dyes. At that point of time, the only alternative to repair the damage is to re-dye the spot or patch the carpet.

13. Can I remove the odor and stain myself? 

A lot of pet owners make an attempt to treat urine stains with products suggested by their local pet store or even regular household products. You may be successful in masking the stain to some extent; however it is impossible to completely get rid of the source of the odor and stain, which lie in the carpet backing and pad, without the use of professional equipment and cleaning solutions.

Pet urine stains are so intricate and hard to remove. A lot of carpet cleaning companies don’t have the knowledge/ equipment to treat these stains appropriately. At Chem-Dry, we have the ability to find odor causing spots around your home and remove them.

14. I thought all rugs needed to be dry cleaned!

Oriental rugs have always been wet washed ever since rugs have been woven. The favored technique of cleaning for natural fibre rugs is an immersion wet wash. This is because it is mild. Also, thorough rinsing removes residue from the fibres. Dry cleaning your carpet will leave chemical residue that can lead to staining and irritation to sensitive people or pets. Also, with no dusting step, majority of the dirt in the rug remains even after the dry cleaning process. It is always better to have a professional touch to your carpet.

15. Should I ever have my rugs cleaned in my home?

The suggested technique for cleaning natural rugs is a full immersion wet wash. Dusting and thorough rinsing of the carpet are the two very important steps in the cleaning process. Both are not possible with an in-house cleaning technique. This can cause “soapy mud” being left back in the rug. This means that the rug will have a sticky feel to it afterwards, which will attract more dirt faster. Also, take care with fringes – they cannot  be cleaned properly at home as they need specialized procedures to get them back to their original condition.

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